customer service failing to resolve issue

[crustyfolker]

Try pm ing @gearbest.com instead of making a public post . It seems to get a better result @Miss Pepper and @workshyfop The gb rep is now Phoebe, she is very polite guys

 

[workshyfop]

Try pm ing @gearbest.com instead of making a public post . It seems to get a better result @Miss Pepper and @workshyfop The gb rep is now Phoebe, she is very polite guys

i have sent a PM response to my original message i sent to them also.

 

[crustyfolker]

i have sent a PM response to my original message i sent to them also.

Ok i will try and get a response for you as i have to pm gb myself.

 

[crustyfolker]

i have sent a PM response to my original message i sent to them also.

Pm'd and mentioned you, hopefully you will get an answer soon if not let me know and i will chase it up for you.

 

[gearbest.com]

Hello, @workshyfop postage costs have been refunded to you in our system, please give it 2 days so it can be credited in your account.

So sorry for your troubles and best whishes,

GB.

 

[workshyfop]

and at long last everything is resolved!! refunded for the cost of the item and the return postage.

thanks to @Miss Pepper @ @crustyfolker for the input as well.

 

[Miss Pepper]

Pleased this has finally got resolved @workshyfop @gearbest.com

Hopefully we will never see a repeat of this!

 

[workshyfop]

Pleased this has finally got resolved @workshyfop @gearbest.com

Hopefully we will never see a repeat of this!

this seems to be par for the course when there is an issue. always a case of having to keep on insisting for the resolution you, as the customer, wants rather than accepting the partial refunds and things that Gearbest initially try to get away with.

haven't failed to get a full refund every time though, its just quite a laborious and frustrating process.

although to balance things out, every purchase from them has been a very good price and generally arrives within 10 days to 2 weeks. and when there is an issue, i have always had a response to every message within a 24 hour timescale.

would still recommend using them to anyone, its just be prepared that any issues may take a bit of effort to get resolved.

 

[Mitz]

Although the resolution process can be slow and painful, things always get sorted in the end in my own experience. Considering how infrequently things go wrong and the fact they do eventually get sorted, I think it's a small price to pay for the unbelievable prices we get without import tax and VAT.

I would never hesitate to recommend GB, 3fV and FT. I would also recommend HG although their regular prices are shockingly high. However, they have great deals at times and GB and HG get extra respect from me for their support of this forum and all the great giveaways they do!