Ordered a couple of bits from vampire vapes for the first time last night. Selected standard shipping which was tracked.
Realised then that we're away at the weekend and really want my stuff before Friday. As such emailed their customer services email which I had a reply to this morning saying:
Our standard tracked service is a 48hr service. If you want the stuff more quickly I can upgrade it to 24hr for you. Emailed them back to see how much they wanted to do so as I was willing to pay, only to be told:
Don't worry, we'll upgrade it for free.
Never leave reviews, but actually I think that's great customer service and thought I'd let you chaps know about my experience. So far extremely impressed by them.
"This is a personal review of a vendor/retailer that I have conducted a business transaction with. The following information reflects a true representation of the transaction between myself and the company identified. The opinions expressed, represent my own and not those ofthis website, planetofthevapes.co.uk. By posting this review I agree to abide by the terms and conditions set out by the Planet of the Vapes website."
.
Realised then that we're away at the weekend and really want my stuff before Friday. As such emailed their customer services email which I had a reply to this morning saying:
Our standard tracked service is a 48hr service. If you want the stuff more quickly I can upgrade it to 24hr for you. Emailed them back to see how much they wanted to do so as I was willing to pay, only to be told:
Don't worry, we'll upgrade it for free.
Never leave reviews, but actually I think that's great customer service and thought I'd let you chaps know about my experience. So far extremely impressed by them.
"This is a personal review of a vendor/retailer that I have conducted a business transaction with. The following information reflects a true representation of the transaction between myself and the company identified. The opinions expressed, represent my own and not those ofthis website, planetofthevapes.co.uk. By posting this review I agree to abide by the terms and conditions set out by the Planet of the Vapes website."
.