Arctic_Wolf
Achiever
- Joined
- Apr 12, 2013
- Messages
- 1,813
Am posting as an expensive package from Gearbest has gone missing and they're fobbing me off with excuses and BS. Has anyone else had a lost package with Gearbest and how did you successfully resolve the problem please??????
On 30 Sept I purchased a VTBox200 from Gearbest. I paid for priority air mail AND I paid an insurance premium to cover me in case of problems (such as a lost package) that stated Gearbest would send a replacement straight away if a package was lost, damaged or DOA!!
According to the tracking info which I have checked daily since ordering....... On 10 October the package apparently arrived in Dubai. Since that date, the package hasn't moved at all and there is no destination country listed under the supplied tracking info given by Gearbest. The package isn't moving and is to all intents and purposes lost as it can't be tracked.
I've raised a ticket with Gearbest who keep telling me the same thing over and over. Contact my local post office. I've done this but Royal Mail has the same information I do about this package, NOTHING!!
Gearbest are now telling me I'll have to wait 180 days before they'll do anything despite the fact I paid for priority air mail and insurance to cover my order!!
Has anyone else had a similar problem and how was it solved please?
This was my first order with Gearbest and at this rate it WILL be my LAST!! I'm absolutely disgusted with the way they're handling this case and repeatedly fobbing me off with the same excuses despite me making it very clear to them that I've already done what they have asked.
In their last message, they even went as far as implying I had incorrectly filled in my address in the address book in my profile and asked me to verify it. The details were all 100% correct. All I'm getting is stone walled and apparently they're completely refusing to honour the insurance premium I paid as well.
If you can please help with the resolution of this type of problem please provide any helpful information.
Many thanks,
Wolfy.
On 30 Sept I purchased a VTBox200 from Gearbest. I paid for priority air mail AND I paid an insurance premium to cover me in case of problems (such as a lost package) that stated Gearbest would send a replacement straight away if a package was lost, damaged or DOA!!
According to the tracking info which I have checked daily since ordering....... On 10 October the package apparently arrived in Dubai. Since that date, the package hasn't moved at all and there is no destination country listed under the supplied tracking info given by Gearbest. The package isn't moving and is to all intents and purposes lost as it can't be tracked.
I've raised a ticket with Gearbest who keep telling me the same thing over and over. Contact my local post office. I've done this but Royal Mail has the same information I do about this package, NOTHING!!
Gearbest are now telling me I'll have to wait 180 days before they'll do anything despite the fact I paid for priority air mail and insurance to cover my order!!
Has anyone else had a similar problem and how was it solved please?
This was my first order with Gearbest and at this rate it WILL be my LAST!! I'm absolutely disgusted with the way they're handling this case and repeatedly fobbing me off with the same excuses despite me making it very clear to them that I've already done what they have asked.
In their last message, they even went as far as implying I had incorrectly filled in my address in the address book in my profile and asked me to verify it. The details were all 100% correct. All I'm getting is stone walled and apparently they're completely refusing to honour the insurance premium I paid as well.
If you can please help with the resolution of this type of problem please provide any helpful information.
Many thanks,
Wolfy.
