GreenSmoke offered three levels of kits for those looking for a cigalike option. The cheapest, at £30, gave the purchaser two batteries, five filled cartridges, two chargers and a manual. Ten cartos and an extra lithium-ion battery boost the cost of the mid-priced kit to £50 while the “Love Birds” kit contained six batteries, 20 cartridges, four chargers and two cases for £85. To continue using the kit after the cartridges were used up, the customer had to buy more either from the GreenSmoke website or locate a reseller.
Most smokers looking to switch do extensive research in an effort to identify “the best” ecig to buy. Many online reviews are glowing about the performance from the batteries, the taste and the quality of the vape. But this initial outlay was far from cheap so what happens when a company suddenly decides it doesn’t want to sell to their customers any longer?
On the 7th April, GreenSmoke announced on its website: “We are sorry. We have decided to focus our business on the US and therefore will not continue to sell Green Smoke® e-vapor products on https://www.greensmoke.co.uk. We appreciate the loyalty that you, our customers, had for Green Smoke® e-vapor, and regret having to say goodbye.”
It comes about after ongoing problems for the company where “operational issues” were preventing orders being placed and timely deliveries being made. The news of the firm ceasing trading in the UK was met with dismay and anger as customers worried where they would be able to source replacement cartridges. Also, for those experiencing issues with their equipment, there were worries about repairs or replacements.
Firstly, if you have bought a GreenSmoke kit and find that you are having issues with it then don’t worry. GreenSmoke say: “We will of course continue to honour our warranty and guarantee. Contact Green Smoke® Customer Service at [email protected], chat with an agent, or call us on 020 7099 9621.”
For those who are concerned about refills: “We have identified an e-cigarette brand available in the UK, Nicolites, that has a range of flavours across different nicotine levels. Nicolites is giving Green Smoke® vapers a special offer on their products, including a free starter kit and a free cartomiser pack of your choice. Check out Nicolites here in order to take advantage of their limited time offer.”
GreenSmoke customers can also take advantage of an offer by Atlantic Vapor: “We are trying to reach as many ex-GreenSmoke customers as possible to let them know they do not need to go back to tobacco cigarettes or spend hundreds on new E-Cig batteries. We have been watching GreenSmoke retreat from international markets ever since they were purchased by big tobacco company, Altria. In that time, we believe we have perfected the GreenSmoke experience both with their batteries and unique flavour blends. Since January, we have become the leader in providing refills and batteries to ex-GreenSmoke users in Europe, Australia, South Korea and now the United Kingdom.” For a limited time, Atlantic Vapor is offering deals specific to UK customers including a free starter kit and variety pack [http://atlanticcigs.com/aulanding.aspx].