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HAVE YOUR SAY! A question for our customers

Discussion in 'Manabush' started by manabush, Mar 14, 2015.

  1. EssexBoy

    EssexBoy Achiever

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    Fair play. But you could make the buyer aware that there is a significant risk and aim to push towards the couriered option.


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  3. Blackhack

    Blackhack Achiever

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    I'd go for the courier each and every time......Everything, and I do mean everything I sell either on ebay or through my website goes out as "signed for"

    I incorporate that into my selling price and it's marked up as "Signed for" postage included in price...Not lost a package (so far) in transit, and no dodgy customers saying that the package hasn't been delivered either.
     
  4. Diche

    Diche Veteran

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    I simply wouldn't buy from a company that wanted to charge me £3.60 if I only wanted to try one of their juices. If it was a company that offered other products like wick or wire or another range of juice options it might be different, but I would far rather take my chances and order for a Royal Mail delivery. Sometimes companies that insist I have to have a signed for delivery are frankly a pain in the arse, as being available to sign can be a real challenge. Given the option there is a good chance I will choose Royal Mail despite the issues, without the option there is a good chance I would simply look elsewhere.
     
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  6. Gonloopy

    Gonloopy Veteran

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    I've just answered on the 'book saying the same thing
     
  7. Blackhack

    Blackhack Achiever

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    I get what you're saying Diche, but the lowest priced item on my website is about £16.00 including the "signed for"postage.....I'd rather lose a sale than lose an item...Sure, I could send it out cheaper, but with no recourse if royal mail bugger up, or if a less than honest customer decides that their item doesn't get "delivered"


    There's no easy answer.
     
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  8. Gonloopy

    Gonloopy Veteran

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    It depends on the value though. Sure for something at a higher price is reasonable, but for a small order? PITA!
    :P
     
  9. Diche

    Diche Veteran

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    agreed, hardwear is different. However on a juice order it really does play a part in my order patterns
     
  10. R rhabarbarum

    R rhabarbarum Postman

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    Fucking right you would!:p 10 quid postage on one little bottle of juice plus 100 miles worth of petrol for the trip to the depot after the courier lies about attempting to deliver your parcel three times on the same day.

    Might that option still also apply to larger orders? *channels Paul Calf* Ah fookin 'ate couriers.

    And will free postage still apply on orders over £50? Every penny's a prisoner!:)

    Hats off for considering alternative couriers if the one you are using isn't providing a service you are happy with; you're running a mail order company after all. I suppose it's preferable to the many 'vendors' griping about their chosen courier in their T&Cs and on the pages of their online shops.

    Incidentally, I've never had any problems whatsoever with our brave boys* in their little red vans, and I buy lots of different stuff online. Can't say the same about couriers.










    *(and girls)
     
  11. man_d

    man_d Goth of the Vapes

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    Tricky one. For me, I do prefer standard post because it's just there when I get home - if I ever get red-carded for anything I can't go and get it until the weekend which is annoying. Having said that, there is always an element of 'phew, it came!' because I do feel like I'm running the risk of a missing parcel every time.
     
  12. manabush

    manabush Premium Vendor

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    SO it would seem the way forward then is too leave as is .. and make an informed choice come packing time wether to put it on the Royal Mail Bag or Courier bag ... depending on destination, size and customer instructions then.

    and maybe add the choice for the smaller parcels

    Cheers everyone!
     
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