We had a post left on our Facebook page this morning by a customer who stated that our postage prices were 'beyond a joke' and so I thought it would be a good chance to post up something on here for all to see. PlumeBlu only use recorded delivery whether that is large letter or small parcels. The reason for this is that in a month of using an unrecorded service to keep things cheap for customers we had a dozen parcels that apparently didn't arrive and despite giving proof of postage the inevitable dispute through PayPal meant we refunded the sale or replaced it again (with recorded post on the replacement) - this turned out VERY costly and also took our time away from dealing with running the business, making sure that orders went out quickly etc. Since then we have only used recorded post and since September last year the total sum of parcels that have been claimed as not arriving has come to just one item - make of that what you will! We have had people claim that items have not arrived and checked their tracking number to discover it arrived just fine at which point the customer did not get back to us to claim otherwise. Put short, there are loads of people who are honest and upstanding when it comes to buying from businesses but there are also those that will take advantage - we cannot afford to replace tons of orders every month for items claimed to not arrive and in order to keep service levels high ONLY offer first class recorded which is described on the checkout page. The sticking point here is with Royal Mail, under 25mm package (ie one of our boxes) will hold quite a few 10ml bottles and will go for £2.65, once your item goes over 25mm though it is then small parcel territory and has a cost price before packaging of £4.30 for the even the lightest items. Special Delivery costs us £7.15 on low weight items so currently we lose 20p sending those as our rates have not been adjusted yet but from today they will be set to cost - again this is expensive but not something we have control over. If there was a way to get 30mm high parcels out to people at £2.65 we would choose that, we can't though and are left with the options open to us. The majority of our parcels arrive next day, often when customers order past 4pm we try and get them out the same day and the only way we can do that cheaper is to offer second class postage (which I am sure would get complaints about delivery speed in that case). For now though, we are only offering recorded post to protect ourselves and keep quality of service high but will only charge what it costs us and a little to cover the packaging costs too.