nikki from mars
Achiever
- Joined
- Jun 26, 2013
- Messages
- 4,992
This review is based on my own personal experience of dealing with this company and in no way reflects the view of or is endorsed by the forum in any way. This review reflects a truthful and honest account of my experience with this company.
I purchased a kamry 100w variable wattage mod from this company on the 29th of May and when I purchased I paid via paypal and also took the option of garuanteed expedited shipping.
My purchase was garuanteed to be recieved within 2-3 working days. As of the 8th of June my item had still not been recieved and I had contacted the company to which I recieved no response. I therefore took the measure of trying to contact them via paypal but still recoeved no response so today escalated this to a claim which paypal awarded in my favour. Still no contact whatsoever from this company. On their website they only give the option of an email contact form. Paypal do have a phone number to contact them which I attempted to do before escalating to a claim, however this goes to an automated answer machine only.
I had chosen to trade with this company because they are the only UK vendor I could find with the item I wanted currently in stock. However due to their total lack of communications and customer services and as I suspect they had no intention of ever providing the goods then I would reccomend not trading with them.
The main postage option on the site is for unrecorded (and uninsured) 2nd class royal mail I believe. I would reccomend that anyone purchasing especially higher priced/value items does not purchase from anywhere without taking an option for recorded delivery, as a buyer if you do not have this protection you are not necessarily covered by Paypal should a transaction go tits up.
I purchased a kamry 100w variable wattage mod from this company on the 29th of May and when I purchased I paid via paypal and also took the option of garuanteed expedited shipping.
My purchase was garuanteed to be recieved within 2-3 working days. As of the 8th of June my item had still not been recieved and I had contacted the company to which I recieved no response. I therefore took the measure of trying to contact them via paypal but still recoeved no response so today escalated this to a claim which paypal awarded in my favour. Still no contact whatsoever from this company. On their website they only give the option of an email contact form. Paypal do have a phone number to contact them which I attempted to do before escalating to a claim, however this goes to an automated answer machine only.
I had chosen to trade with this company because they are the only UK vendor I could find with the item I wanted currently in stock. However due to their total lack of communications and customer services and as I suspect they had no intention of ever providing the goods then I would reccomend not trading with them.
The main postage option on the site is for unrecorded (and uninsured) 2nd class royal mail I believe. I would reccomend that anyone purchasing especially higher priced/value items does not purchase from anywhere without taking an option for recorded delivery, as a buyer if you do not have this protection you are not necessarily covered by Paypal should a transaction go tits up.
