silentg
Postman
- Joined
- May 31, 2015
- Messages
- 513
Although I have not been using these guys for very long the issues I have experienced are a little annoying.
First of all the apparent stock levels are a fu&*ing joke. Pretty much ALL items either show 50 of each regardless of item or a silly amount IN STOCK.
Hmmm, nope, once you order them and wait a day or 2 for your tracking to be given it's only then you find out that nope, they actually do not have the stock they claim. That's the first annoyance.
The second annoyance is the fact that if they do something wrong you literally have to chew glass to get anything done about it.
My most recent was ordering some new tanks apparently IN STOCK and the tanks that were sent were actually the wrong ones, they sent the old version which is totally different.
When I asked them why they sent them they told me they did not have the amount in stock anyway even though the stock levels (as above) showed the opposite
So, I was told they would send the correct tanks along with another outstanding item from a previous order (again, an item the site said were IN STOCK and then were not) when the other item arrives. A Joke right, but wait for it. The new tanks I originally ordered would not be available for 3 weeks, yes, 3 GOD DAMN WEEKS!!!
I told them not to bother and to refund the cost of the tanks. Ok, they said and it would be processed the next day. This was 9 days ago and today I have just been told via email that the person who deals with said refunds is now off on leave for 3 days. FML, shoot me now!! I know it's not a lot of money but that is better in MY account than theirs.
The final insult to injury is that if you do manage to get on live chat with them and you ask a question they do not like, anything they did wrong, they end the F00KING chat session >.<
Previous to making this thread I contacted the rep for @Urvapin via message on POTV, they have not replied even though they have been online since writing the message and posting this thread.
So, summing up. URVAPIN sort your shizz out if you wanna keep customers.
Overall review 4/10 and that's being generous
"This is a personal review of a vendor/retailer that I have conducted a business transaction with. The following information reflects a true representation of the transaction between myself and the company identified. The opinions expressed, represent my own and not those of this website, planetofthevapes.co.uk. By posting this review I agree to abide by the terms and conditions set out by the Planet of the Vapes website."
First of all the apparent stock levels are a fu&*ing joke. Pretty much ALL items either show 50 of each regardless of item or a silly amount IN STOCK.
Hmmm, nope, once you order them and wait a day or 2 for your tracking to be given it's only then you find out that nope, they actually do not have the stock they claim. That's the first annoyance.
The second annoyance is the fact that if they do something wrong you literally have to chew glass to get anything done about it.
My most recent was ordering some new tanks apparently IN STOCK and the tanks that were sent were actually the wrong ones, they sent the old version which is totally different.
When I asked them why they sent them they told me they did not have the amount in stock anyway even though the stock levels (as above) showed the opposite
So, I was told they would send the correct tanks along with another outstanding item from a previous order (again, an item the site said were IN STOCK and then were not) when the other item arrives. A Joke right, but wait for it. The new tanks I originally ordered would not be available for 3 weeks, yes, 3 GOD DAMN WEEKS!!!
I told them not to bother and to refund the cost of the tanks. Ok, they said and it would be processed the next day. This was 9 days ago and today I have just been told via email that the person who deals with said refunds is now off on leave for 3 days. FML, shoot me now!! I know it's not a lot of money but that is better in MY account than theirs.
The final insult to injury is that if you do manage to get on live chat with them and you ask a question they do not like, anything they did wrong, they end the F00KING chat session >.<
Previous to making this thread I contacted the rep for @Urvapin via message on POTV, they have not replied even though they have been online since writing the message and posting this thread.
So, summing up. URVAPIN sort your shizz out if you wanna keep customers.
Overall review 4/10 and that's being generous
"This is a personal review of a vendor/retailer that I have conducted a business transaction with. The following information reflects a true representation of the transaction between myself and the company identified. The opinions expressed, represent my own and not those of this website, planetofthevapes.co.uk. By posting this review I agree to abide by the terms and conditions set out by the Planet of the Vapes website."
