Gearbest & Yodel experiment

[kymru]

My response from Gearbest after many messages all saying different things.
Are they saying it’s lost?

What was your purchase date and the date they dispatched your items?

 

[Coolie27]

What was your purchase date and the date they dispatched your items?

Purchase date 25/12/17 shipped on 26/12.

 

[kymru]

Purchase date 25/12/17 shipped on 26/12.

Oh, I thought it may of been before 17 Dec, wonder what they will say/do if I kick up a stink

 

[Coolie27]

Oh, I thought it may of been before 17 Dec, wonder what they will say/do if I kick up a stink

I would take it a bit further, I had screenshots of the rep on here offering me a refund or replacement.
I sent them those and asked why I was being told different things.

A condition of the refund is that if the parcel comes, I send it back. Righto, I’ll not be doing that. All this bother for a £13.61 Nautilus 2. I won’t be ordering from them again, unless it’s well reported that they have vastly improved their deliveries.

 

[kymru]

One parcel has updated, delivery Monday 29th Jan, that's the one from the 17th Dec

 

[smcolley]

At work but had a notification saying yodel have delivered my parcel to a safe place "underneath the patio bench". Slightly worrying, i dont have a patio OR a bench!

 

[kymru]

At work but had a notification saying yodel have delivered my parcel to a safe place "underneath the patio bench". Slightly worrying, i dont have a patio OR a bench!

Got one of mine earlier

 

[crustyfolker]

I would take it a bit further, I had screenshots of the rep on here offering me a refund or replacement.
I sent them those and asked why I was being told different things.

A condition of the refund is that if the parcel comes, I send it back. Righto, I’ll not be doing that. All this bother for a £13.61 Nautilus 2. I won’t be ordering from them again, unless it’s well reported that they have vastly improved their deliveries.

The ticket system on GB gives generic responses. Speak to Elena again she will sort things

 

[crustyfolker]

At work but had a notification saying yodel have delivered my parcel to a safe place "underneath the patio bench". Slightly worrying, i dont have a patio OR a bench!

That's Yodel for you, some of their couriers are good some are shit

 

[smcolley]

So it WAS in my garden. And it is my gearbest delivery. I take everything i said back. NOT. About bloody time!