No refunds is for if somebody changes their mind about a product. If yours is faulty I beleive they are required by law to have it fixed or replaced if its still under warranty. Threaten them with trading standards !
With the no refunds sign, alarm bells are ringing have you verified on the innokin sight it's genuine. I'm on my second. My daughter is using my first and they've never missed a beat and the original coolfire 4 must be two years old by now.Okay a little update, it went in for check repair, came back a week later and was told no faults found, though the chap in the shop dropped it on a hard floor when i handed it over, it seemed a little better using it in watts, have it set to 12w tonight it has shot up twice first time to 31w then 39w
this is a real shame as i was starting to like it, i will go back to the shop one last time and see if they will replace it, if they dont i will bin it
Guess i was unlucky, the shop have a big sign "no refunds"