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[Q&A] Suggestions & solutions to some vape iusses you may come across

Discussion in 'voopoo' started by VOOPOO, Sep 12, 2018.

  1. VOOPOO

    VOOPOO Manufacturer

    Joined:
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    Atomize can't be recognized by the MOD
    The MOD keeps asking "New coil (+)" or "Old coil (-)". It can't detect the atomizer due to the short circuit of your tank or your MOD.
    Suggestions & Solutions [​IMG]
    · Please use a pin to stick on the 510 connectors to see if it can be fixed or not. If the problem still remains please refer to next step.
    · Please try other tanks or coils with your MOD and try the same tank on other MODs to check if they could work fine, so as to confirm whether the problem is in the tank or the MOD.
    · If it is the MOD issue, please try to upgrade the firmware of the MOD.

    Coil burnt issue
    If your coil burnt out within a short time of using, follows might be the causes to the issue:
    · You didn't prime the coil before vaping.
    · The E-liquid you fill in is not enough.
    · Improper vaping settings of power.
    · You vape too frequently.
    Suggestions & Solutions [​IMG]
    · Please prime the coil with low wattage for the first several puffs.
    · Please fill the E-liquid over the minimum line of UFORCE.
    · While vaping, please make sure the power of the MOD is within the power range that the coil can support.
    · Please stands for 5 minutes to get the organic cotton completely saturated before vaping.

    Error on reading resistance
    Sometimes your MOD might not read the resistance correctly. The resistance may display a little high or low on the screeen. This issue may be caused by the following factors:
    · The resistance detection component might be broken.
    · The 510 connector might be loose.
    · The tank doesn't work fine.
    Suggestions & Solutions [​IMG]
    · Please use other tanks to work with the MOD and make sure the tank is working fine.
    · Please make sure the 510 connectors are tight.

    Daily maintain your device as the following tips:
    http://en.voopootech.com/download/Demonstrate_video.mp4
    http://en.voopootech.com/download/Panda_daily_maintain.mp4
    http://en.voopootech.com/download/Drag_daily_maintain.mp4
     
  2. Gitchy

    Gitchy Postman

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    I have an issue with my Drag. It is not reading the batteries properly. The mod tells me that there is no battery power when I have put in fully charged batteries. I have tried with several sets of batteries, including brand new batteries.

    Sometimes it will work as normal but then after a while it will claim the batteries are not charged enough when they are.

    Just wondering if this is a known issue.
     
  3. VOOPOO

    VOOPOO Manufacturer

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    That's weird. I will ask our related product engineer then back to answer you. Thanks for the comment.
     
  4. Gitchy

    Gitchy Postman

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    Thank you very much. I thought it might be due to juice getting into it as I have an Advken Manta that leaks occasionally but I'm loathe to take it apart myself.
     
  5. VOOPOO

    VOOPOO Manufacturer

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    Yes, it may have got some juice sunk into the mod and the chip, please be careful to use it again, any more questions, please contact our customer service via support@voopootech.com
     
    • Like Like x 1
  6. Gitchy

    Gitchy Postman

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    Yeah I'm not going to use it again. Shame as I quite like the mod.
     
  7. VOOPOO

    VOOPOO Manufacturer

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    If your mod is still under the warranty, please ask our customer service for help via support@voopootech.com. Hope this helps. Greetings.
     

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