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EORI NUMBER FOR RETAIL CUSTOMERS????!!!!! WTF

Discussion in 'Heaven Gifts' started by silentg, Jan 26, 2019.

  1. silentg

    silentg Postman

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    @heaven gifts



    Copy of my email received today after placing an order on the 25th Jan shipping by DHL

    Now forgive me for assuming but when did you have to have a vat registered number to order as a regular user on HeavenGifts? :mad:

    At checkout where you choose your shipping method there is NO indication that you need such a number or anything. I have happily ordered from HG many times before and this is a new one on me.

    If this is now how the whole China companies are operating I will not be ordering from HG again
     
  2. Vampire Vape
  3. heaven gifts

    heaven gifts Achiever

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    Sorry, DHL requires it, not us.
     
  4. silentg

    silentg Postman

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    Strange as other suppliers who also use DHL do not ask for this from a regular buyer, only wholesale buyers.

    If a regular buyer cannot use a service I would say to remove it altogether to stop confusion :mad:
     
  5. Smoorecig
  6. heaven gifts

    heaven gifts Achiever

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    Sorry, we will see what we can do to fix this!
     
  7. silentg

    silentg Postman

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    yeh, still allows me to choose this method :mad:
     

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