Having a problem with my Aegis Legend

[BigCloud]

i just messaged ocean vape this was the convo

hi whats your policy on replacing faulty products?

depends on the problem - what is the issue?

Protection Atomiser short on an aegis legend

Pop in with it - bring the box and receipt with you. We offer a 3 month warranty against manufacturing issues. If it’s such an issue we will simply exchange the unit for you

ok cheers

so they should exchange it for you mate @Rob The Mad Vaper

 

[Tootlevape]

Is your tank's 510 definitely making contact? Perhaps the 510 on the mod has been pushed in too far and is jammed ... easily rectified by gently prising it up with a small screwdriver.

 

[Rob The Mad Vaper]

i just messaged ocean vape this was the convo

hi whats your policy on replacing faulty products?

depends on the problem - what is the issue?

Protection Atomiser short on an aegis legend

Pop in with it - bring the box and receipt with you. We offer a 3 month warranty against manufacturing issues. If it’s such an issue we will simply exchange the unit for you

ok cheers

so they should exchange it for you mate @Rob The Mad Vaper

Thank you man, but have already done that with them, they just stuck their tanks on it assumed it worked and sent me on my way again, once i got home none of my tanks or my mates tanks worked on it.

I'm at a loose end for what to do, as it's my only decent mod and I'm not in a financial situation where I can just go and buy another for about a month maybe more, that being said I will eventually get a replacement haha.

 

[Rob The Mad Vaper]

Thank you man, but have already done that with them, they just stuck their tanks on it assumed it worked and sent me on my way again, once i got home none of my tanks or my mates tanks worked on it.

I'm at a loose end for what to do, as it's my only decent mod and I'm not in a financial situation where I can just go and buy another for about a month maybe more, that being said I will eventually get a replacement haha.

And it's definitely the mod as well as I tried all the tanks on my wife's mod and they all worked.

 

[BigCloud]

Thank you man, but have already done that with them, they just stuck their tanks on it assumed it worked and sent me on my way again, once i got home none of my tanks or my mates tanks worked on it.

I'm at a loose end for what to do, as it's my only decent mod and I'm not in a financial situation where I can just go and buy another for about a month maybe more, that being said I will eventually get a replacement haha.

And it's definitely the mod as well as I tried all the tanks on my wife's mod and they all worked.

take it bk with your tank make sure its not working when you go in with it and take your wifes mod with you show them its working on hers even if its temperamental they have to replace it and as they stated its within the 3 months

 

[Rob The Mad Vaper]

take it bk with your tank make sure its not working when you go in with it and take your wifes mod with you show them its working on hers even if its temperamental they have to replace it and as they stated its within the 3 months

I'll go in tomorrow, and I'll update you.

 

[Rob The Mad Vaper]

For anyone interested, went back in, got sent on my way again, so I've gone straight to GeekVape now and am currently waiting a response from them.

 

[BigCloud]

For anyone interested, went back in, got sent on my way again, so I've gone straight to GeekVape now and am currently waiting a response from them.

what did they say this time fella

 

[Rob The Mad Vaper]

what did they say this time fella

Nothing much really, Nothing we can do Bla bla bla bla bla, so have emailed geekvape via [email protected] and am currently waiting for a reply.

 

[speedfreek67]

If you demonstrated that the mod is faulty in the shop, there is definitely something they can do.

They have to, by law.

They have a duty to either repair or replace the mod, under the 2015 UK Consumer Rights Act.