***UPDATED***
Updating first post to reflect current state of things (original post greyed out below for context). Rob sent through a refund yesterday, and I've ordered with them again. I'm guessing it was a bug somewhere between Paypal and Darkstar in the end. When I placed my new order the old one appeared in my basket again (I guess this was stored alongside my account server side, as I'm using a different device now). I deleted the old items and tried to check out through paypal again, it gave me the "Invoice already paid" error and wouldn't let me pay for the new order
. Used the credit card in the end, hopefully I get a new invoice ID with the next order and it's back to smooth sailing.
Big thanks to Jen and Rob at Darkstar for sorting this out.
Hey,
Around July last year I thought I'd have a go at some DIY mixing, so I duly placed an order with Darkstar for some base and some flavours. The Darkstar website didn't seem to register the payment I made through paypal, though did charge me! I contacted Darkstar through the website, I email Rob directly through the email address attached to the transaction and called a few times but got no response. Nor did I get any supplies or a refund! I few things happened at home round the time that put it out of my head and I missed the paypal refund deadline as well. Thought I'd try mixing again the other day and remembered the whole scenario but obviously I'd like to do business with a vendor that isn't just going to rip me off and ignore me this time!
Can anyone suggest somewhere honest that provides good quality base/flavours at a decent price?
Updating first post to reflect current state of things (original post greyed out below for context). Rob sent through a refund yesterday, and I've ordered with them again. I'm guessing it was a bug somewhere between Paypal and Darkstar in the end. When I placed my new order the old one appeared in my basket again (I guess this was stored alongside my account server side, as I'm using a different device now). I deleted the old items and tried to check out through paypal again, it gave me the "Invoice already paid" error and wouldn't let me pay for the new order
. Used the credit card in the end, hopefully I get a new invoice ID with the next order and it's back to smooth sailing.Big thanks to Jen and Rob at Darkstar for sorting this out.
Hey,
Around July last year I thought I'd have a go at some DIY mixing, so I duly placed an order with Darkstar for some base and some flavours. The Darkstar website didn't seem to register the payment I made through paypal, though did charge me! I contacted Darkstar through the website, I email Rob directly through the email address attached to the transaction and called a few times but got no response. Nor did I get any supplies or a refund! I few things happened at home round the time that put it out of my head and I missed the paypal refund deadline as well. Thought I'd try mixing again the other day and remembered the whole scenario but obviously I'd like to do business with a vendor that isn't just going to rip me off and ignore me this time!
Can anyone suggest somewhere honest that provides good quality base/flavours at a decent price?
Last edited:
